Once direct ordering is active, customers can order through the LUSHBOWL website by browsing the menu, choosing their items, selecting pickup or delivery, and completing checkout online.

For now, if online checkout is not fully ready, use a clear temporary button such as View Menu, Order via WhatsApp, or Order Direct Soon — depending on what is operationally true.

The long-term goal is to make direct ordering easier, more rewarding, and more personal than ordering through third-party platforms.

For individual orders, customers can choose meals directly from the menu based on appetite, preference, and availability.

For catering or corporate orders, the right quantity depends on guest count, event type, timing, budget, and whether the food is meant to be a full meal, light refreshment, breakfast, meeting lunch, or wellness event spread.

Share your event details with the LUSHBOWL team and we can recommend a suitable format — such as individual bowls, bento-style meals, smoothies, parfaits, wellness shooters, drinks, or curated catering packages.

Delivery and pickup options should be shown clearly during checkout once the direct-ordering system is ready.

For catering and corporate orders, delivery availability may depend on the event location, order size, timing, and preparation requirements.

Before publishing, LUSHBOWL should confirm:

• Delivery areas
• Delivery fees
• Minimum order value
• Same-day ordering cut-off time
• Pre-order requirements
• Pickup location and instructions

For normal direct orders, changes or cancellations depend on how soon the kitchen has started preparing the food.

For catering, corporate, or event orders, changes should be requested as early as possible because ingredients, preparation, staffing, and delivery may be planned in advance.

Before publishing, LUSHBOWL should confirm the official cancellation policy, including:

• Cut-off time for order changes
• Cut-off time for cancellations
• Refund rules
• Catering deposit rules, if applicable
• Contact method for urgent changes

Until the final policy is confirmed, use a softer line:

“If you need to change or cancel an order, please contact us as soon as possible and our team will advise based on your order status.”